Refund policy

Refund & Return Policy

Last Updated: September 10, 2026

Thank you for shopping with us. Please review this policy carefully before making a purchase.

All Sales Are Final

ALL SALES ARE FINAL. Once an order has been placed, we generally do not accept returns, exchanges, cancellations, or refunds.

Please carefully review all product details, sizing, colors, quantities, and shipping information before completing your purchase.

No Change-of-Mind Refunds

We do not provide refunds, returns, exchanges, or store credit for change of mind. This includes ordering the wrong size, color, style, or quantity; deciding you no longer want the item; finding it cheaper elsewhere; or simply changing your mind after purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item due to an error on our part, please contact us at pupmask@outlook.com as soon as possible.

Include your order number, a description of the issue, and clear photos showing the problem. We will review your claim and, where appropriate, provide a replacement, refund, store credit, or another suitable solution.

Do not return an item without contacting us first. Unauthorized returns may not be accepted.

Shipping & Delivery

Shipping costs are generally non-refundable unless required by law or the issue was caused by an error on our part.

We are not responsible for incorrect shipping information provided by the customer. Please make sure your delivery details are correct before placing your order.

Refunds

If a refund is approved, it will generally be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Consumer Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

By placing an order, you acknowledge and agree that all sales are final and that we do not provide refunds or returns for change of mind.

Contact

For questions or problems with an order, contact:

pupmask@outlook.com