Shipping policy

Shipping Policy

Last Updated: September 10, 2026

Thank you for shopping with us. Please review our shipping policy before placing your order.

Shipping Time

Orders typically take approximately 6–12 business days to arrive after they have been processed and shipped.

Please note that shipping times are estimates and are not guaranteed. Delays may occasionally occur due to shipping carriers, holidays, weather, customs, high order volumes, or other circumstances outside of our control.

Order Processing

Once your order has been placed, it will be prepared for shipment. After your order ships, you may receive tracking information where available.

Please allow time for tracking information to update after your package has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

Lost or Delayed Packages

If your package has not arrived within the expected timeframe, please contact us and we will assist you in checking the status of your order.

Carrier delays may occur and are outside of our direct control.

Contact Us

For any questions regarding your order or shipping, please contact:

pupmask@outlook.com

By placing an order with us, you acknowledge that you have read and agreed to this Shipping Policy.